FAQ
Don't see an answer to your question? Call, chat, text or email and we will be happy to assist!
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What is included in the free estimate?All of estimates include a full scope of the work to be completed. You will receive a written proposal with a breakdown of cost and time estimatations for your project. A visual observation will be necessary to ensure the request can be assessed accurately. We offier transparent pricing and constant communication from start to finish of any accepted project.
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How can I schedule a service?Call or Text: 972-299-0717 Email: Sales@ffchsolutions.com
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Do offer same day service?Yes, we offer same day service if service location is within a 20 mile radius from Downtown Dallas and full disclosure of service needs have been discussed and approved. At this time, only services quoted prior to arrival will be performed. Thank you for your understanding.
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Is a deposit required?All services scheduled require a security deposit of 50% payable in advance and any remaining fees are to be paid upon completion.
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Are you insured and bonded?Yes. We are FULLY licensed and bonded your protection and ours.
Billing & Pricing
No two jobs are the same, so no two quotes are the same. Please contact us for individualized pricing.
Cancellation Policy
PAYMENT POLICY:
In the interest of fairness and consideration for our cleaning staff we kindly remind you that all invoices are to be paid before your cleaning tech leaves the premises. For your convenience you can pay directly through the invoice by debit, credit, PayPal or Zelle. To prevent overdue reminders and charges, we strongly recommend keeping a card on file for automatic charges on the day of service.
Payment is due at the time of service with a credit card. (Those paying by check, this does not apply.)
We accept Visa, Master card, American Express, and Discover Card.
Returned checks are subject to a $35.00 processing fee. (Paying by check must be approved prior)
If full payment is not received at the time of service, billing clients are assessed an additional $15.00.
CANCELLATION POLICY:
Once you’ve made an appointment with Family First Cleaning & Handyman Solutions, we have now returned to the appointment time exclusively and respectively for you. If you cancel less than twenty-four (24) hours from your appointment time, you will be charged 50% (half) the amount of your agreed rate for the canceled appointment. This is a minimal fee that is in place to cover the cost of our transportation, and our employee wages as they travel to and from your home. This must be paid before future bookings can be made.
Last minute cancellations also include:
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Tech not being able to access the property.
Tech being left outside (not answering the door).
Tech being turned away.
We kindly ask for a 48 hours' notice of cancellation or preferably the most notice you can provide once you know you will not be able to keep the appointment time. We are happy to accommodate you with a rescheduled appointment; however, that will be subject to availability.
Thank you for your cooperation and we look forward to providing you exceptional service!
Satisfaction Guarantee
Communication is key! If you have a question or concern, please reach out immediately for a resolution as your satisfaction is our top priority. Complaints after service date will be heard and taken into consideration but we may assume the issue is not directly related to the previous cleaning in question.